Shipping policy

From our hands to yours.

At WYLUNA, we want your shopping experience to feel as effortless as finding your perfect shade. Here's what to expect from the moment you place your order to the day it arrives.

01 / Where We Ship

WYLUNA currently ships within the United States.

All orders are fulfilled from our U.S. warehouse. Available shipping options and rates are displayed at checkout based on your delivery address.

02 / Prescription Verification

Your eye health matters to us.

A valid contact lens prescription is required for all U.S. contact lens orders, including plano (0.00) colored contacts.

Before your order can be fulfilled, a valid prescription must be obtained or verified in accordance with applicable requirements.

Orders awaiting prescription verification will remain on hold. The time required for prescription verification is separate from our standard processing and shipping estimates.

For additional information, please visit our Prescription Verification page.

03 / Order Processing

Once all applicable prescription requirements have been satisfied, your order will be prepared for shipment.

Processing Time: 1–2 business days

This processing period does not include time spent awaiting prescription verification.

Processing may take longer during holidays, promotional periods, or other circumstances affecting fulfillment.

04 / Shipping Methods & Delivery Times

Standard Shipping

Estimated Delivery: 2–5 business days
Shipping Rates: Calculated at checkout

Shipping rates are displayed during checkout before you complete your purchase.

We currently do not offer express shipping.

Estimated delivery times begin once your package has been handed over to the shipping carrier. They do not include prescription verification or order processing time.

Delivery estimates are not guaranteed arrival dates. Carrier delays, weather conditions, holidays, and other circumstances beyond our control may affect delivery.

05 / Order Tracking

Once your order has shipped, shipping confirmation and tracking information will be provided when available.

Please allow time for the carrier to update your tracking status after your package has been dispatched.

If you have questions about your shipment, our customer care team is here to help.

06 / Shipping Address & Order Changes

Please double-check your shipping address before completing your order.

If you notice an error or need to request a change, contact us as soon as possible with your order number and the correct information.

We'll do our best to assist, but address changes and order modifications cannot be guaranteed once an order has entered fulfillment or shipped.

07 / Delayed, Lost or Missing Packages

If your package is taking longer than expected, please check the latest tracking information provided by the carrier.
If your package is marked as delivered but you cannot locate it, we recommend checking your mailbox, delivery area, building reception, and with anyone who may have accepted the delivery.
If your package remains missing or appears to be lost in transit, please contact our customer care team with your order number and tracking details.

We'll review the situation and help determine the appropriate next steps.